Insurance and protection
Third-party liability, deductible, security deposit
- Is third-party liability included?
Yes. Third-party liability is mandatory in Tunisia and included in every rental booked on Karya.
- The agency’s insurance: comprehensive or third-party?
It depends on the agency. Each one states its coverage and deductible on its cars’ pages, in the “Insurance” section.
- Deposit and security deposit
The deposit is shown before you continue and is never charged before the agency approves your request.
- What should I do if there’s a problem?
Contact the agency first: it holds the car and the contract. Karya support steps in if needed.
Other topics
- Getting started on QarthaGo
Create an account, understand the platform
- Find and book
Search, car page, booking request
- Paying for your rental
Deposit, payment methods, receipts
- Change or cancel
Extend, cancel, change dates
- Pickup and return
Pickup location, hours, documents to bring
- During the rental
Fuel, mileage, driving
- Incidents and damage
Breakdown, accident, condition report
- Account and documents
Profile, ID documents, Renter Passport
- Reviews and penalties
Rating an agency, unconfirmed bookings