What should I do if there’s a problem?

Contact the agency first: it holds the car and the contract. Karya support steps in if needed.

Updated on

Contact the agency first, then Karya support if needed.

In this order

  1. Get to safety and, if anyone is injured, call emergency services before doing anything else.
  2. Call the agency: its contact details are on your contract and your booking.
  3. Take photos of the situation; they will be used for the return condition report.
  4. If the agency doesn’t answer or the disagreement continues, write to us from the help center, giving your booking reference.

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