Reporting an incident to QarthaGo

Dispute with a customer, contested damage, a problem in your workspace: write to us from the help center, with the right reference.

Updated on October 3, 2026

QarthaGo connects you with customers; the rental contract, the vehicle, and the insurance remain yours. We step in on matters concerning the platform, and as a mediator when a disagreement persists.

Before writing

• Gather the evidence: contract, departure and return condition reports, photos, exchanges with the customer.
• Note the booking or contract reference, as it appears in your workspace.
• For a technical problem, note the screen concerned, the time, and what you were doing.

Write to us

1. Open the contact form from the help center.
2. Describe the situation in a subject and a message, citing the reference.
3. Send: a support request is recorded and you receive its tracking number.

Incidents that don’t go through us

A road accident, a claim to your insurer, or legal proceedings are your own responsibility and subject to the deadlines of your insurance contract. Don’t delay them while waiting for our reply.